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FAQ1

FAQ

General information

What time are check-in and check-out?

Check-in is from 16:00 to 20:30 at Hotel al Maso. Check-out is by 10:00 am. There is no need to return to Hotel Al Maso: you can complete your departure directly at the residence, following the instructions provided upon arrival.

 

What are the reception hours?

The designated reception is at Hotel al Maso, and it is open from 7:30 AM to 9:00 PM.

What languages are spoken at the reception?

Italian and English are spoken at the reception.

Where is Residence La Vigna and how can I/we reach it?

Residence La Vigna is located at Via Linfano 20, Arco, surrounded by vineyards and in an ideal position for reaching Arco, Riva del Garda and Torbole within just a few minutes.

BY CAR

The Rovereto Sud – Lago di Garda Nord motorway exit is the main gateway to Garda Trentino for those travelling along the A22 Brenner motorway.

From the motorway exit, follow the SS240 towards Riva del Garda / Arco.

BY TRAIN

The nearest main railway station is Rovereto, served by major national and international rail connections.

From the station, you can continue towards Arco, Riva del Garda and Torbole by bus with Trentino Trasporti, which operates regular services. You can then complete the journey by taxi or arrange a private transfer.

BY PLANE

Verona – Valerio Catullo · 82 km
The nearest airport to Residence La Vigna.

Bergamo – Orio al Serio · 140 km
One of the most convenient options for travellers arriving from northern Italy and from abroad.

Milan Malpensa · 215 km
A convenient option, particularly for international travellers.

Milan Linate · 163 km
Another convenient alternative when flying into Milan.

Is parking available at the property?

Yes, you can reach Residence La Vigna by car and make use of the property's free outdoor parking. Spaces are limited, and the number of parking spaces included depends on the apartment category booked.

Apartments for 2 or 4 guests: 1 parking space included per apartment.

Apartments for 6 or 8 guests: 2 parking spaces included per apartment.

Is the property equipped with an elevator?

No, Residence La Vigna does not have an elevator for guests.

What accessibility features does the property have?

The ground-floor apartments at Residence La Vigna are easily accessible and do not require the use of stairs to reach the accommodation

Is Wi-Fi available at the property?

Yes, Residence La Vigna offers free Wi-Fi throughout the property.

Are pets welcome?

Yes, pets are welcome for a small additional fee of € 10,00 per day. We ask that you let us know in advance, and only one pet is allowed per apartment

Do you provide luggage storage service?

Residence La Vigna does not have luggage storage facilities on-site. Luggage storage is available at Hotel Al Maso, where you can leave your bags before check-in or after check-out.

What amenities are the rooms equipped with?

The apartments at Residence La Vigna feature free Wi-Fi, air conditioning, heating, and a TV. The kitchen is equipped with a refrigerator, stovetop, microwave, Moka pot, kettle, and dishwasher.

Bed linen, towels, a private bathroom, and a hairdryer are also provided. A washing machine is available for communal use.

Toiletries are provided for the day of arrival.

Is a city tax required?

Yes, there is a tourist tax of €1.50 per person per day, applicable to guests aged 14 and older.

What credit cards are accepted?

At Residence La Vigna, it is possible to pay with Visa and Mastercard credit and debit cards.

Check-in/Check-out

How does check-in work at the property?

The keys to your apartment can be collected at the reception of Hotel Al Maso di Riva del Garda, just a 6-minute drive from Residence La Vigna

Is early check-in possible?

Yes, subject to availability, it is possible to check in an hour early.

Is late check-out possible?

Yes, it is possible to delay check-out until 12:00 PM for a surcharge of €20.00 per hour, subject to availability. For check-outs after 12:00 PM, the full daily rate applies.

What are the reception hours?

The designated reception is at Hotel al Maso, and it is open from 7:30 AM to 9:00 PM

Property & Services

Is there a transfer service to/from the property?

No, Residence La Vigna does not offer a shuttle service to or from the property.

Is there a charging station for electric cars?

No, Residence La Vigna does not currently have an electric car charging station.

Are children allowed at the property?

Yes, children of all ages are welcome at Residence La Vigna.

Rooms

Are baby cribs and cots available?

No, Residence La Vigna does not provide cribs or cots for children

Are rooms accessible?

Yes, the ground-floor apartments at Residence La Vigna are easily accessible and do not require the use of stairs to reach the accommodation

Pool

Is there a pool at the property?

Yes, Residence La Vigna features an outdoor swimming pool, directly accessible from the apartments and available from May to September.

Do you provide pool towels?

No, pool towels are not provided. The apartments are equipped only with bath towels.

Activities, Experiences & Events

Is a concierge service available?

No, Residence La Vigna does not have a concierge service.

Do you arrange tours and excursions in the surrounding area?

No, Residence La Vigna does not directly organize tours or excursions in the surrounding area.

Payments and Cancellations

What is your cancellation policy?

Residence La Vigna offers two rate types, specified at the time of booking: Non-refundable rate: in the event of cancellation, the amount paid is not refunded.

Flexible rate: the reservation can be cancelled free of charge up to 5 days before arrival.